Terms of Service

 
The following General Terms and Conditions (GTC) of Kientalerhof AG apply to all offers of Kientalerhof and ChieneHuus.
 
Whenever the term “Kientalerhof” is used in the following, it refers to the entire Kientalerhof AG, which explicitly includes all offers in the ChieneHuus and on www.chienehuus.ch.

Registration

  1. Registration is binding. By submitting the registration you accept the fees and the terms and conditions of the Kientalerhof.
  2. With the written confirmation of registration by the Kientalerhof, the contract is concluded and the deposit must be paid in any case. In case of insufficient number of participants, the course can be cancelled at the latest 10 days before the start of the course, in which case the deposit and other payments will be refunded.
  3. For courses with limited spaces, admission is granted in the order in which the registrations have been received.

Course Requirements

  1. For courses with specific entry requirements, proof has to be provided that these requirements are being met (i.e. where and when training was completed).

Translation

  1. The Kientalerhof offers professional translation on request – costs for a translator are: For 1 course participant CHF 130.00/day, for 2 course participants CHF 70.00/day and participant, for 3 course participants CHF 50.00/day and participant. 4 or more participants CHF 40.00/day and participant.

Fees

  1. Course fees do not include food & accommodation, use of infrastructure and visitor’s tax.
  2. Course participants who are not staying at the Kientalerhof will be charged CHF 10.00 per calendar day for use of the services at the Kientalerhof.

Discounts

  1. Early booking discount: 10% discount on course fee, with the condition that payment has been received as stated in point 13 of the terms and conditions.
  2. We grant a discount of 70% within a time period of 8 years when repeating parts of the basic training (booked at Kientalerhof; Shiatsu, Cranio, Esalen Massage, Trager Therapy, Ayurveda Massage).
  3. For continual professional development courses, members the of SGS, GSD, CS and VCHtS receive a discount of 10% on the course fees if proof of membership is supplied on registration. In this case we grant a discount of 5% on the regular early bird booking price (see point 11).
  4. Discounts on course fees are limited to a maximum of 15% and can not be accumulated, except for repeated courses as stated in point 9.

Payment

  1. On entering into contract with a standard fee, a deposit of at least 20% of the full booking costs is payable after date of registration within 14 days. Remaining fees are to be payed at least 14 calendar days prior to the start of the course.
  2. On registration with an early booking fee a deposit of minimum 20% of the total costs is payable within 14 days of registration date. Remaining fees are to be payed latest 60 days prior to course start (date of payment on Kientalerhof banking account). If the total amount accrued is less than CHF 500.00, it needs to be paid within 14 days. This applies to both normal prices as well as early bird specials.
  3. For registrations later than 14 days before course start the full fee amount has to be payed right away.
  4. In exceptional circumstances a written special payment plan can be agreed.

Withdrawal from contract, Changes

  1. If the Kientalerhof has to cancel a course, all payments will be refunded in full, or in agreement with the participant, payments can be credited to another course.
  2. A registration can be transferred to another person up until the start of the course, as long as this person fulfills the course requirements. The new participant has to be arranged by the cancelling person. An administration fee of CHF 50.00 is payable.
  3. If the customer cancels the normal fee registration agreement up to 14 calendar days prior to the start of the course, the deposit of 20% will not be refunded.
  4. If the customer cancels the normal fee registration agreement less than 14 calendar days prior to the start of the course, the booking costs are payable in full and will not be refunded.
  5. For registrations with early booking discount 61 days prior start of the course the 20% deposit will not be refunded, for later cancellations the booking costs are payable in full and will not be refunded.
  6. For cancellations with serious reason (because of illness or an accident) a medical attestation has to be supplied and it is possible to use the balance within 1 year for another service. An administration fee of CHF 50.00 is payable.
  7. In case of cancellation of any other accommodation bookings (external seminar organizer, hotel guests) from 3 days before booked arrival date an administrative charge of CHF 75.00 applies. In case of cancellation on the day of arrival or non-appearance, the total amount of the reservation is due.
  8. In case of cancellation of an Ayurveda or fasting cure, the following conditions apply:
    Cancellations must be communicated in writing.
    If the cure is cancelled up to 90 days before the start of the cure, no cancellation fees will be charged.
    If the cure is cancelled between 89 and 30 days before the start of the cure, a processing fee of CHF 150 will be charged.
    In case of cancellation between 11 and 30 days before the start of the cure, 50% of the cure and accommodation costs will be charged.
    In case of cancellation within 10 days before the start of the cure, 100% of the cure and accommodation costs will be charged.
    In case of no-show or early departure, 100% of the spa and accommodation costs will be charged.
    We recommend to take out a cancellation insurance (Allianz cancellation insurance).
  9. For any other seminar changes an administrative charge of CHF 50.00 applies.
  10. In case of cancellation within 24 hours before the treatment appointment, the full invoice amount will be charged.

Changes on behalf of Kientalerhof

  1. The curriculum and the lecturers/teachers may be subject to change.
  2. The Kientalerhof reserves the right to amend the prices which have been advertised in the course brochure. In this case, the customer may withdraw a registration without incurring any costs.

Liability/Insurance

  1. For all courses organized by the Kientalerhof, any liability for damages is excluded. Guests and participants are liable for any damage caused by them, their children or their animals in the rooms and public areas and course rooms. The course participants are therefore responsible for sufficient insurance coverage themselves.

Self responsibility

  1. We would like to make you aware that our seminars do not replace any medical or psychological treatments. The participants are responsible for their own wellbeing during the course. The Kientalerhof is not liable for any problems or health related disorders which occur with a possible connection to any of its courses. 
Prospective participants who suffer from a serious illness or psychological disorder are requested to contact the Kientalerhof before submitting their registration. Please describe all your current medical problems and if you are regularly taking any medication (if so, which medications).

EMR/ASCA Conformity

  1. Our continued professional development courses fulfill the requirements of EMR and ASCA. If a course will be accepted as continued professional development for your registered method can only be decided by EMR and ASCA and therefore the Kientalerhof can not guarantee accreditation. If in doubt, please contact EMR or ASCA directly to establish if a course will be accredited.

Place of jurisdiction

  1. Place of jurisdiction is Kiental.
    * As of October 2023 *